Fifth Third Bank says their network issue is being “gradually restored” Friday afternoon.
A representative from the corporate social responsibility department, Danielle Jones, confirmed Fifth Third did experience a temporary issue with their connectivity on Friday. The issues caused disruptions for customers trying to use ATMs and other services.
The bank said they are working as quickly as possible to resolve the issue, and Jones said that connectivity is being “gradually restored.” Jones did not give a further timeline indicating when the network will fully return to normal.
At 1:35 p.m. Friday, the bank tweeted about the network issue and wrote: “We are experiencing an issue with our network. We are working as quickly as possible to restore service for our affected customers, and we apologize for the inconvenience.”
Bank customers replied to the Tweet and shared complaints and problems they’ve been experiencing Friday.
“Sites been down for an hour and y’all are just now saying something about it,” one user wrote. “Card got declined twice for my lunch, and I’m leaving town tonight so I kinda need access to my paycheck.”
Another user, who claims he’s been a Fifth Third customer since 2010, wrote “Wife went to get an oil change. They arent letting her leave til she pays for it and she has my car while I’m at work. This is ridiculous.”
Fifth Third is not issuing additional information at this time regarding the issue.